Utility companies have faced significant challenges in the past decade. Worldwide there has been a trend of government utilities being privatised. The demands and expectations of customers have also changed over the years. Now customers want top of the line customer support, uninterrupted services and the ability to manage and upgrade their service packages at will. This has created technological challenges for utilities forcing them to improve their technical infrastructure. To remain profitable; they need to embrace the latest technologies like blockchain, digital transformation and big data analytics. Concurrently there has also been an increase in regulatory pressures on utilities. Government regulators around the world are demanding utility companies to become more efficient and environmentally conscious.