SMART CONVERSATION FOR SMART PEOPLE
State-Of-Art Technology
24/7 Availability
High Quality Conversational Experiences
Customer Support In A Endless Variety Of Scenarios
KNOW MORE
Innteract by InnoWave is a chatbot platform that is built with state-of-the-art technology to enable businesses to connect with customers. Chatbots are used today by a wide variety of industries. From providing customer support to making sales, Innteract can be configured to be used in an endless variety of scenarios. With 24/7 availability, support for 3D animated avatars and industry best NLP our chatbots have delivered high quality conversational experiences.
CLIENTS & PARTNERS
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OUR UNIQUE FEATURES
Monitoring and control
Quality of conversation measurement, KPIs and alerts in real-time. Multiple bots supported in parallel to ensure a high volume of customers can be supported.
QOC
InnTeract has an advanced algorithm to perform QoC calculations, that evaluates quality of each conversation. If QoC score falls handover to human agent is done automatically.
Handover and Highjack
Conversations queue management, with capabilities such as handover based on QoC score, as well as Hijack for human intervention whenever necessary. Access to conversation queues are role-based, offering an extra layer of authorization and security .
Bot personality
Multiple personas and personalities, with a 3D graphics animated avatar capable of displaying emotions based on the actual conversations. Each bot has a personality related to the type of user and the type of service (intent) that the bot delivers.
THE E2E VISION
OUR PARTNERS
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OUR TECHNOLOGIES
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