SMART CONVERSATION FOR SMART PEOPLE
INNTERACT
The world is evolving fast with the help of artificial intelligence and cloud computing. There is no doubt that computers can win games and make fast calculations, but imagine what we can do by combining human intelligence with machine capabilities. Chatbots are changing the way we interact with machines, using a more natural and often fun approach and putting a vast amount of knowledge at our service.
THE IMPORTANCE OF BEING SMART
We deliver smart conversations to everybody, INNTeract is a simple and complete chatbot management system to configure and deploy a chatbot. INNTeract enables our clients to speak to their customers in multi-channel, multi-language and multi-mood capabilities. INNTeract has state of the art NLU(Natural Language Understanding) capabilities.
SUCESS FACTORS
PRODUCTIVITY
Enhances productivity while enabling easy automation and process implementation
IMPROVE
Customer experience based on knowledge and context reducing the need for human assistance
REACH
Connect with customers anywhere, anytime, on any platform or device
ENGAGE
Interact in a natural way, with context, broader knowledge and conversationally smart
OUR TRANSVERSAL PLATFORM
BUY
Sell products
Simulate
Best next offer and recommendations
SUPPORT
Clients
Enable call center via web chat
Teams
Support and empower teams to achieve more
ADVICE
Based on historic knowledge and other cognitive services
THE END2END VISION
CONVERSATION
Grant the right channel
Maintain conversation workflow
RECOGNITION
Identify the user
Identify the intention
Identify the context
NLU
ACTIONS
Trigger internal and external actions
Invoke cognitive services
LEARNING
Machine learning to score, predict and cluster users and conversations
OUR UNIQUE FEATURES
MULTI-MOOD
More than support multi-language, our Bots are built to detect mood changes and act accordingly
QOC
Enhances productivity while enabling easy automation and process implementation
HANDOVER
Based on QoC score it is possible to handover or highjack conversations to another bot or human interface
K-CRAWLING
The capability to search for knowledge anywhere feeds the bot with the ability to interact in the best way
OUR UNIQUE BACKOFFICE
CONFIGURATION
Capability to configure conversations and flow
REAL-TIME KPIs
A complete list of real-time KPIs to monitor Bots impact and results
HISTORIC INFO
Powerful search engine to collect info from conversations, users and contexts
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MANAGEMENT
Unique platform for user management and queue management and handling
OUR DELIVERY MODEL
