We partner with our clients by understanding the customer needs, solving problems and creating new growth possibilities.
Our experience in providing managed services using our Centres of Excellence and our offer enables you to reimagine your future.
With a single point of contact we take away the complexity and optimize your processes bringing tranquillity to your service.
We have a flexible service model that allows you to determine what level of service you require.
Our offer
We offer a variety of models for managed services, allowing each contract to match the needs of every customer in line with their strategic goals, levels of maturity and process transformation history.
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies. Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019. Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid. The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001. Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
Benefits
Focus on Core Business
Customers focus on their business rather than on technology bringing efficiency. Takes on delivery risk – productivity incentive.
Predictable Costs
Delivery services for committed value. This helps to keep IT budget planned and better managed. Eliminate the cost of hiring and training new resources.
Fast reaction to Business needs
Organizations can flexibly scale up their business alongside with their IT set up. Capacity to ramp-up and ramp-down resources to address the service demands.
Benefit from the latest technology
We provide experts to manage new technology and products. Organizations don’t have to hunt these niche skills. We use latest tools and automation techniques for IT Management.
More control on Service Level
Single point of contact dedicated to the service and responsible to communicate with vendors and solve any issue on your behalf.
Quality assurance (QA) testing refers to the process of evaluating a product to make sure it functions as expected and provides a good user experience.
QA are the techniques used to prevent issues with your software product or service and to ensure great user experience for your customers.
QA involves assessment, testing practices and process improvements namely testing tools implementation.
What can we offer in QA?
From a traditional QA approach
Where SDLC models with hermetic phases are outdated.
All hands off SDLC (waterfall, v-model) mainly, perform a strict top-down approach, where flows are largely in one direction, and testing follows the same pace.
To a more agility QA approach
Business wants speed with quality
The goal was project milestones with the agreed scope. However, project delays and quality are the rule and not the exception.
Speed (Agility)
Most of executives face increased pressure to release more quickly, facing business demands.
Quality
Almost all business leaders say that the future of their business depends on the quality of their software.
Intelligence
Almost all test automation solutions use AI or will use, in the near future.
To achieve a QA Continuous Testing (QACT)
There is a need to adopt a QA model that provide a Continuous Testing (CT), in which applications are tested continuously throughout the entire software development life cycle (SDLC).
The goal of QACT is to evaluate software quality across the SDLC, providing critical feedback earlier and enabling higher-quality and faster deliveries.
QACT is crucial for Testing in the Digital Age in order to have a Digital QA.
QA Offer
In the digital age with light-speed releases, QA must be aligned closely with Client SDLC. QA is built on the foundation of our bold thought-leadership, Skills, Certifications and Proven Practices.
QA Assessment
Strategic Consultant to identify current needs, pain-points and the maturity level of “as-is”.
We use our STAR Methodology with proven results to achieve your “to-be” goals.
TaaS (Test as a Service)
Upgrade the quality of your software with a certified QA team.
PeM (Performance Management)
PeM is the practice of monitoring applications performance & management.
PeM detects and diagnoses complex application performance problems to maintain an expected level of service.
Certified Training
We are an accredited training provider allowing you to be a Certified Professional.
Certified Training
We are an accredited training provider allowing you to be a Certified Professional.
Key Differentiators
True Partnership
Transparency and open communication, creating a trust-based relationship.
Continuous improvement mindset, applying a constant evaluation and enhancement approach to the team’s practices, processes, and services. Agility and openness to change.
Flexible and global delivery model
Combining Offshore scalability, extended coverage of working hours and cost optimization with the nearshore flexibility (pool of technical experts available onsite with short notice) together with local on-site staff offers a full range of staffing possibilities and solutions.
Key people with strong experience to be located on-site to strengthen the communication and coordination capabilities.
Employees first culture
Mature Talent Management framework, ensuring all team members have regular meetings with supervisors, yearly goals, training and career path, all contributing to a growth mindset culture;
“Best in class” employee satisfaction (Internal ESS rate, Glassdoor: 98%, 2022 Winner of “Best Companies to work for” – Category Big Companies);
Low churn rate as foundation of stability and efficient operations.
Complementary service offer
Cybersecurity Operations team (SecOps)to monitor application security (NOC) and to operate, monitor and configure the Web Application Firewall.
Are your operations too reliant on manual processes which could be automated?
Do your operational initiatives have a long time-to-market?
Do your automated services require too many man-hours of manual supervision?
Do your automated services run without orchestration or monitoring?
Are you asking the right questions with your data? Can you understand why something happened, reaching the root cause of observations?
Are you struggling to create actionable insights, which could optimize your business, from raw information?
Automation
Why it matters
Successful companies are:
Making automation a strategic priority;
Introducing automation in their businesses and making it intelligent;
Developing operating models that enable scaling and optimization of processes.
What Automation brings to the table
A new operational model that enables scaling is needed in order to profitably deliver services
A shift is happening from running uncoordinated efforts within siloes to programs that optimize operations, based on end-to-end journeys.
McKinsey*: 45 percent of employee activities can be automated by adopting current technologies.
There is a trend towards AIOps, operational processes orchestrated and optimized by AI components, which will only increase this metric. Just the widespread adoption of Natural Language Understanding may lift it by 13 percent*.
*McKinsey Quarterly, Four fundamentals of workplace automation, 1 November 1 2015. McKinsey Survey, The imperatives for automation success, 25 August 2020.
AUTOMATION HOW-TO
Most common approaches are:
Robotic Process Automation
Business Process Management
With Advanced Analytics and Intelligent Process Automation, state-of-the-art technology can be leveraged to achieve a competitive advantage:
Machine-learning algorithms and automated process-mining and discovery tools;
Image-recognition technologies, such as OCR;
Conversation-automation technologies such as voice assistants and chatbots.
What can we offer
We partner with our clients by understanding the customer needs, delineating a strategy for existing business optimization and providing the services and technological know-how to implement it.
We offer services to help companies leverage modern technology to optimise their operations, focusing on:
Advanced Analytics
Intelligent Process Automation
These services exploit InnoWave comprehensive approach to software development and operation, competences and innovation culture.
Our offer
Strategy for guidance on how to optimize your business through automation.
Comprehensive services for designing, developing and operating Intelligent Processes.
Offer anchored in the key vectors:
Advanced Analytics:
Data Science approach combining Statistics, Data Visualization and Agility
Intelligent Process Automation:
Infuse automated tasks with AI-based functionalities leveraging existing accelerators:
Chatbots
Data Crawler
Smart OCR
Advanced Analytics
Data Science Services to implement Advanced Analytics on your processes, extracting actionable insights from your data. By knowing your processes you can not only optimise them and increase the service quality, but also improve the user experience.
Cahtbots
Conversation-automation accelerator framework to ease the friction in communications with humans. Capable of triggering and orchestrating automated processes. Improves user experience and enables efficient issue resolution.
Intelligent Process Automation / SMART OCR
End-to-end prototype solution to process documents and extract structured information and metadata, built on top of cloud-powered AI OCR. Enables the automation of manual processes.
Data Crawler
Solution to ingest textual data such as news pieces and process them with Natural Language Understanding extracting structured information. Increase the knowledge about your customers and suppliers.
Key Differentiators
Innovation mindset
Cross-disciplinary expertise across development areas
Existing accelerators integrating AI services
Certified Professionals in major clouds
Value oriented
Technical Competencies
Data Enginering
Interacting with databases, datalakes, data warehouses;
Data Import and Processing Pipelines and functions.
Data Science
Data Science lifecycle from whiteboard to production, including data labelling and model training.
Advanced Analytics
Data exploration, correlation, hypothesis testing to investigate root causes and deliver actionable insights.
Agile data visualization and story telling.
Cloud Cognitive Services
Integration and orchestration of state-of-the-art cloud AI models as a service;
Fully managed services, typically billable on a per-usage basis.
DevOps
Containerisation, deployment and monitoring of software deliverables;
Data Crawling of Supplier News for a Spanish Startup
Challenge
Autonomously extract information about suppliers from news sources in a platform for supplier risk management.
Solution
Engine to fetch news daily for thousands of companies (suppliers)
Processing pipeline using multi-language NLP tools, internal algorithms and trained neural networks to:
Identify important feeds to companies
Tag and categorize feeds
Detect sentiment level
Benefits
Automatic tool to provide structured information to risk scoring systems;
Provision of news clippings about suppliers to analysts in a Backoffice portal.
ChatBot for Backoffice processes in Portuguese Major Telco
Challenge
Create and deploy a chatbot to accelerate and optimize processes in Telco Backoffice.
Solution
Web-based Virtual Assistant for Call-Center operators;
Installation of the InnTeract platform in client Azure Cloud tenant;
Developed on top of Azure Cognitive Services: LUIS and Bots QnA;
Customizations and integrations with customer systems:
Integration/Middleware layer, such as TIBCO;
Connection to RPA system, such as UiPath.
CRM system for response-time-to-customers optimization;
Easy triggering of automated backend processes through the chatbot;
Automatic triggering of Frontend actions based on the conversation between bot and call-center agent, thus reducing human action;
Backoffice web portal with real-time access to all conversations.
Benefits
Faster, more efficient internal processes;
Better costumer satisfaction.
ChatBot channel for Portuguese Major Energy Company employees Frequently Asked Questions
Challenge
Create and deploy a chatbot to optimize internal communications.
Solution
Support of multiple conversation workflows;
Construction and access to the bot Knowledge Base;
Front-End Application and customization for omnichannel integration using client UI/UX of internal portals;
Developed on top of Azure Cognitive Services: LUIS and Bots QnA;
Quality-of-Conversation module mapped to all conversations (in backlog).
Benefits
Faster, more efficient internal processes;
Better costumer satisfaction.
Advanced Analytics for leading Portuguese payment platform loyalty program
Challenge
The payment platform has a gamification module which manages a huge volume of user interaction data. There was no operational control over volumes of usage of the platform, nor any analysis of events or root causes.
Solution
Creating of a data analytics platform synchronised with production data. Integrated analytics work, with focus in building appropriate data models and developing and deploying visualization dashboards to uncover insights.
Benefits
The client acquired an analytics visual dashboard to monitor its key data, including user interaction. The client acquired the capability of investigating issues, uncovering root causes and thus creating actionable insights.
InnoWave has delivered the UniBot ChatBot to NOS to improve Backoffice processes. This automation had impact on the operations team management such as task assignment to operators. As a consequence, we have accelerated Call Center response times and now deliver a better customer experience.João Aroeira / NOS
InnoWave has delivered a chatbot to EDP, enabling a new channel for interaction with EDP employees. This automated process allows EDP a better and more streamlined communication window with its employees.Tiago Antunes / EDP
InnoWave has been a GoSupply partner in implementing an intelligent data crawler solution, that extracts insights from publicly available news feeds about suppliers in our platform. InnoWave’s capability of developing and training this AI system from scratch into production has been of great value to our platform.Jaime Velasco Praga / GOSUPPLY
What's in it for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
Being a specialized System Integrator for IoT Platforms, we partner with our clients providing end-to-end solutions, covering the full stack of IoT platform integration, from the concept & MVP, through platform & architecture definition, to the complete solution development, production deployment & operation management.
Concept / PoC / MVP
Architecture
Platform / Solution
Production
Connected Products / Assets
Manufacturing
Telecom
Sensorization
Advanced Analytics
Virtual Mixed Reality
AI / ML
Cybersecurity
Computer Vision
Platform Enablement and Platform Development
“Everything is best for something and worst for something else.” – Bill Buxton
To match the needs of every customer, we offer two approaches to implement your solution… Platform Enablement and Platform Development.
From the first day, you can rely on us as a partner to assess your challenge, helping you choose the best solution for your strategic goals.
Benefits
Reduce Your Effort
Use previous development accelerators and domain knowledge.
Keep it Simple
Optimize business processes with smart management of assets, processes, and systems.
Sensory Appeal
Transform raw data into contextualized information, taking advantage of actionable insights to make effective decisions.
Increase Velocity
Agile development of MVP & product validation to learn and change fast.
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies. Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019. Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid. The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001. Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
…your company’s IT infrastructure gets targeted by a consortium of hackers?
Cybersecurity as a Scope
We see Cybersecurity as a business enabler, not an obstacle, and this concept describes our philosophy and approach, where every action is a step forward towards business goals.
Dark Clarity by InnoWave is a Cyber Security company that was setup by a specialized team of experienced professionals that share a diversity of experiences and skills. From a defensive to an offensive perspective, our services are product agnostic, and focus on helping to make the right evaluations and investments for the protection of your business truly valuable assets. Based of proven methodologies, our approach to security establishes the trust needed to cover new aspects and realities.
Dark Clarity Services
Cyber Advisory SOC Security Assessment IT/IOT
Cyber Advisory
Scope – We have the right people and the experience to make a difference.
Cybersecurity risk analysis
Security procedures and processes
Incident response plans and procedures
Incident response exercises for technical and corporate (TTX)
Audits and Assessments
Threat Hunting
Architecture and networking reviews
Secure Development
SOC
Scope – Our service is based on risk
How are we different? Our Service is custom designed and delivered specifically each client.
Through guidance, our PMO offering will ensure you get return on your investments and add value to your stakeholders through projects, programs and portfolios.
Our PMO offering provide, administrative support for your project management team and standardizes the project-related management processes.
With our PMO offering, we ensure the existence of a single and coherent repository, which allows the monitoring of projects.
Benefits
Quality
Increase your overall delivery quality.
Standardization
Ensure continuous improvement and optimization.
Agility
Support multiple approaches and methodologies.
Strategy
Tool for driving your organization’s high-level strategic vision through project implementation.
Knowledge
Keep track of all dimensions at all times. Increase your knowledge base on industries/clients and use it to improve the way you manage your next project.
Our Approach
Setting a PMO is an effective method of communicating project management information and encouraging company-wide procedures and tools. The PMO approach methodology is project-oriented and not process oriented..
PMO ENABLEMENT
CREATION OF A PMO TAILORED TO THE NEEDS OF YOUR INSTITUTION Discovery | Assessment | Recommendation | Implementation
PMO AS A SERVICE
LEAVE THE GOVERNANCE TO US Plan | Dependencies | Risks | Quality | Issues | Changes | Documentation | Costs
Methodology
A common mistake is to mix project with process, in methodological terms it is necessary to define the difference.
The PMO approach methodology is project-oriented and not process-oriented.
A network of interdependent activities – series of actions that come one after the other. Solves a defined problem and produces desired end results. Repeated reliable on a regular basis. A process is a routine, (not something new) – we can have a recipe on how to do it.
A network of interdependent activities, that solves a defined problem with desired end results. Is something new – it is something we have never done in this way before).
We make sure your PMO is SMART
Defining SMART objectives will help the sponsor to measure success, and empower the all team. Defining and measuring, objectives will help the sponsor to understand the value provided by a SMART PMO.
S
SPECIFIC
Specific make you goals specific and narrow for more Effective planning.
M
MEASURE
Define what evidence will prove you’re making progress and reevaluate when necessary.
A
ATTAINABLE
Make sure you can reasonably accomplish your goal within a certain timeframe.
R
RELEVANT
Your goal should align with your values anda long-term objectives.
T
TIME-BASED
Set a realistic ambitious end-dat for task prioritization and motivation.
What's in it for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
We provide solutions that directly address our customer’s day-to-day challenges. We are the partner that allow you to keep up with technological evolution following an agile approach.
We create customized and flexible solutions allowing you to follow your strategy.
With our expertise, we built a technological stack with pre-built modules that accelerate the go-to-market.
How We Operate
“It is not the strongest of the species that survive, nor the most intelligent, but rather the one most adaptable to change.” – Charles Darwin
Our Approach
Stay in Control, stay abreast of all the recent technological advancements and reduce costs and headcount. Through the agile approach, we build a technological stack with pre-built modules that accelerate your go-to-market strategy.
To reach the level of expertise needed to implement innovative solutions, our teams meticulously follow a set of skills, mindset, pipelines and best practices.
InnoWave follows Agile principles because we want to give our customers the opportunity to assess the direction of their software product throughout the development lifecycle.
The development process is broken down into sprints based on features sets. Our agile-based development process will allow you to regularly review and assess what we're building.
InnoWave has been a partner of choice for different projects and strategic bets, varying from business vertical applications to scalable platforms. InnoWave help developing many Smart city proposition and Customer solution applications addressing specific customer needs or opportunities. Equally, InnoWave was trusted with the development of SW components part of one of Vodafone Big Bet platforms addressing Economy of Things. We value InnoWave technology skills and the closer proximity stablished enabling Vodafone and InnoWave to operate as one team, with an agile mindset, high quality standards and customer focus.Jorge Bento / Director, New Platforms Business Development London - UK
InnoWave is a company very concerned with its employees and their talent growth, which ensures a high confidence in delivery. Another benefit of InnoWave is the depth of its technological knowledge and its commitment to innovation, in various domains and especially in AI. InnoWave will be a very relevant partner of NOS, bringing innovative capabilities in our digital transformation projects.Henrique Zacarias / IT Director CIO Lisbon - Portugal
Benefits
Our solutions empower your organization
to be ready to the market challenges.
Optimize Costs
Cost optimizations, in our solutions we take into consideration the right technologies and tools, and the usage of efficient methodologies that optimized your investment.
Save Time
Better time-to-market, accelerateresponsiveness by improving service levels with smart processes.
Innowave Expertise
CMMI3 and ISO27001 certifications granting excellence on software development and privacy and security compliance for our solutions.
Proven experience delivering significant value through Custom SW Development, Low Code and DevOps methodologies for several domains in the IT industry, with integration with core systems.
Experience in Continuous Improvement through the usage of AI, Chatbots, Predictive Maintenance, Gamification and Automation.
Multi-geography global delivery model, combining Offshore scalability with the nearshore flexibility together with local on-site staff offers a full range of staffing possibilities and solutions.
What's in it for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
Provide insights from emerging concepts Analyse customer priorities and options Assess business value-chain Promote new technologies advantages
02. Competitive advantages
Define Intellectual property Analyze your unique access to data Evaluate your position in the ecosystem Design customer Journeys Assess current and future capabilities
03. Connect strategy with an agile execution
Establish a strategic alignment Create market feedback loops Implement rapid learning and adaptation Grant rigour in execution
Benefits
Innovation
Position yourself in new markets by having unique offers.
Simplifies
Delight your customers in their journey.
Feel recognized
For being the first mover and strengthening the customer relationships.
Reduces risk
For being attacked by new business models.
What can we offer?
Innovation Focus
Strong innovative culture fostering competitive advantage. People empowerment stimulates freedom and creativity.
Strong industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Retail, Health & Finance industries.
Technology
Deep knowledge of Next-generation technologies.
Startup Ecosystem
Investor on startup product companies with unique business models.
How We Operate
Expertise
We are recognized by the solutions we deliver to enable better people-engagement Gamification has proved to be a powerful motivator allowing organizations and governments to promote desirable behaviours in their employees and citizens. IoT products have been enabling people's connections with the environment that surrounds them. From homes to offices or even supermarkets, our expertise allows you to improve the experience of your customers.
Model
We provide an exclusive channel for communicating with customers, stimulating a healthy competition around the company values and goals through gamification and IoT connected products.
Do you feel you are extracting all the potential from the service you are paying for?
Do you have a framework to encourage your service provider to boost productivity and efficiency?
Is your service provider efficient and continuously improving through innovation?
Are you able to predict the short and long term capacity needs for your business?
Context | Challenge
Managed Services vs Staff Augmentation
Under a managed services model, the supplier is committed to delivering a predefined set of objectives at a fixed price. With the staff augmentation model, the supplier has minimal accountability.
Managed Services Commitment to delivery and output
Supplier assumes control of the execution (with output driven commitments)
Committed scope and term
Cost tied to scope and quality of service – Fixed Cost.
Supplier managed delivery model
Supplier ensures knowledge will be documented and can be transferred at any time to the client
Supplier takes on the risk of transition and service scope (operations, delivery)
Staff Augmentation Commitment to provide an input
Supplier commits to provide resources (no service delivery commitments)
Limited accountability
Cost tied to hours worked – Cost can have fluctuations.
Customer manages the delivery model
Knowledge invested in the individual
All delivery risks remain with customer
What can we offer?
We partner with our clients by understanding the customer needs, solving problems and creating new growth possibilities.
Our extensive experience in providing managed services using our Centers of Excellence and our offer enables you to reimagine your future.
With a single point of contact we take away the complexity and optimize your processes bringing tranquillity to your service.
We have a flexible service model that allows you to determine what level of service you require.
Our offer
We offer a variety of models for managed services, allowing each contract to match the needs of every customer in line with their strategic goals, levels of maturity and process transformation history.
Benefits
Focus on Core Business
Customers focus on their business rather than on technology bringing efficiency.
Takes on delivery risk – productivity incentive.
Predictable Costs
Delivery services for committed value. This helps to keep IT budget planned and better managed.
Eliminate the cost of hiring and training new resources.
Fast Reaction to business needs
Organizations can flexibly scale up their business alongside with their IT set up.
Capacity to ramp-up and ramp-down resources to address the service demands.
Benefit from the latest Technology
InnoWave provide experts to manage new technology and products. Organizations don´t have to hunt these niche skills.
InnoWave use latest tools and automation techniques for IT Management.
More control on service level
Single point of contact dedicated to the service and responsible to communicate with vendors and solve any issue on your behalf.
Management tool for Small, Medium and Enterprise Businesses.
More Sales, Better Service, Greater Customer Insight
Implementation services designed based on years of experience, allow InnoWave to work around you whilst designing and developing the perfect solution.
InnoWave delivers customisation based on your business processes to drive engagement during every customer interaction.
Industry led knowledge giving you confidence in a solution fit for purpose.
What can we offer?
Implementations
As specialists in Salesforce implementations both large and small we will help you design and deliver a solution tailor made to your business requirements.
Managed Service and On Going Development
InnoWave can help with both fully outsourced Managed Service desks and SME on going development packages.
Benefits
Certified Experience
Over 70 Salesforce Certifications across global locations.
Time to Value
With extensive cloud and industry experience we reduce implementation time and cost.
Quality
Pre Defined project processes and documentation giving you peace of mind during the project.
What's in it for you?
We offer you agility to introduce new features and evolve your offer. Be able to Scale infrastructure based on demand. Use Multiple Infrastructure Silos with different expertise required.
…where companies are pressured to get it right the first time in order to succeed.
Are These Your Business Needs?
Do you need to Develop IT applications that have, almost, no customer complaints?
Do you face inefficiencies in your QA approach due to the use of outdated methodologies or the insufficient use of appropriate methodologies?
Do you have your QA team involved in all project stages, since day 1?
What can we offer?
We use a proven resources such as; specialist experts, tools, methodologies, and procedures to align business needs to the desired outcome of your IT systems.
We deliver the right balance between manual testing and automation testing, choosing the most appropriate tools.
Benefits
Quality Delivery Guaranteed
Save Time
Accelerate the time-to-market for new features.
Simplify
Focus on business risks coverage instead of number of test cases.
Reduce Risks
Lower risks supported by a RBT approach (Risk-Based Testing).
Reduce Effort
Automate new features and regression testing to increase test coverage.
Reduce Costs
Decrease maintenance costs with the help of defect prevention and drive profit growth.
What's in it for you?
Say goodbye to repetitive execution of the same tests lack of a global & comprehensive dashboard for decision making.
Improve “User & Customer Journey” and brand recognition.
Increase your target group’s confidence on the build-quality of software.
Stand out in your organization.
InnoWave’s testing service can help you focus on growth through innovation by eliminating the need to individually solving BAU issues.
Our secret to success lies in delivering the winning recipe for companies by producing a mature commodity even under the tightest of deadlines.
Model
We execute and evolve processes and tasks by using digital technologies to drive strategic management and enhance business efficiency and effectiveness (performance measurements).
Have you leveraged the full potential of IoT initiatives at your disposal?
Do you have a centralized view of your physical business?
Do you need to launch new/innovative IoT product/service in the market?
What can we offer?
A specialized System Integrator for IoT Platforms providing end-to-end solutions, covering the full stack of IoT platform integration options, from the concept & MVP to platform & architecture definition, and finally, to the complete solution development including production deployment & operation management.
Benefits
Reduce your Effort
Leverage previous development accelerators and domain knowledge.
Keep it Simple
Optimize business processes with the smart management of assets, processes and systems.
Sensory Appeal
Transform raw data into contextualized information that can be used for effective decision making.
Decrease TAT
Agile development of MVP & product validation helps you adapt fast.
What's in it for you?
Our IoT enablement will allow you to bridge the gap between the physical and the digital world.
Reduce development time and eliminate inefficiencies.
Promote innovative approach to solve traditional and new challenges.
Quickly scale-up IoT initiatives from pilots to enterprise solutions.
Connect everything to access multiple devices and data sources.
Our secret to success lies in delivering the winning recipe for companies by producing a mature commodity even under the tightest of deadlines.
Model
We execute and evolve processes and tasks by using digital technologies to drive strategic management and enhance business efficiency and effectiveness (performance measurements).
Improve their IoT ecosystem, by evolving the B2B/B2C IoT offer portfolio to provide expertise in analysis, backlog refinement, technical architecture, development of ThingWorx platform, security requirements definition and implementation.
Solution
We developed a IoT platform backbone that provides services, components and vertical solutions to be consumed and evolved by the IoT ecosystem
Measure & manage city council’s usage, streetlights, waste containers and energy efficiency through dashboards, reports, alarms and insights
Centralized platform aggregating device’s real-time data and integration with other IT core systems
Citizens’ capability to raise and follow incidents into the Smart City platform via mobile app.
Benefits
Increase citizen engagement and city council transparency.
Reduce operational costs through efficient and effective control of all city utilities.
Vodafone - Remote Monitoring and Control Solution
Challenge
Provide companies of any size the ability to successfully implement a modular, universal and unlimited remote monitoring concept to achieve more transparency, optimized procedures, considerable costs savings and higher quality of service.
Solution
Comprehensive IoT platform to manage assets through their entire lifecycle in an easy and intuitive way, generate insights from the assets data through a customizable analytics module, provide real-time location and global view of assets, monitor & control of sensors and actuators, configure and manage alarms, geo fencing, temperature and connectivity rules.
Benefits
All operating data for machines, plants and production processes is available at any time, anywhere Shorter reaction time that saves costs for breakdowns and repairs. Equipment condition monitoring linked with predictive maintenance that maximize the efficiency of the service operator and improve the success rate of repairs.
Altice - Water Metering
Challenge
Develop scalable, resilient and secure solution to address water companies needs.
Manage water meters and attached devices lifecycle, including provisioning, replacements and removal.
Solution
Global view of water meters and report capability along with several alarms, such as water leaks, over consumption, meter block, etc.
Capability for configuring Email and SMS notifications when alarms are triggered.
Project management, requirement analysis, development and quality assurance of the water metering solution.
Benefits
Elimination and prevention of non-conformity events Detailed consumption metrics with aggregated data analysis and hydric balance visualization.
Detailed consumption over time with aggregated data analysis and hydric balance visualization.
Are you able to fully explore the potential/performance of your applications?
In case of a glitch, are you able to quickly diagnose and detect the application that is causing havoc?
Are you aware of how you handle such issues – proactively or reactively?
What can we offer?
Our innovative tool empowers you to continuously improve the services you deliver with the help of tried and tested concepts and methods that are aimed at reducing your Total Cost of Ownership (TCO).
We simplify your operations by optimizing and automating it to drive greater efficiency.
Benefits
Our Digital Platforms empower your organization to be ready to the market challenges defining a continuous transformation and maximizing return.
Reduce Costs
Cost optimizations, reduction of investment, transformation of fix costs in variable costs.
Be informed
360º overview to the entire organization about the status and performance of the applications.
Save Time
Better time-to-market, accelerate responsiveness by improving service levels with smart processes.
What's in it for you?
Take control of your application. Be proactive and not reactive and reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decreasing turn-around times while containing costs.
Our secret to success lies in delivering the winning recipe for companies by producing a mature commodity even under the tightest of deadlines.
Model
We execute and evolve processes and tasks by using digital technologies to drive strategic management and enhance business efficiency and effectiveness (performance measurements).
How quickly can you launch a new/innovative product/service in the market?
Can you see the big picture or does your limited knowledge leave you only solving a small part of the big challenge?
How sure are you that the proposed solution is the most beneficial one?
Have you been able to analyse the advantages and disadvantages to take well-informed business decisions around a product or service you plan to offer?
What can we offer?
We provide solutions that directly address our customer’s day-to-day challenges. We are a valuable partner that aims to help you to keep up with the technological evolution following the Agile Approach.
We create customized and flexible solutions that can be modified to easily adapt to your strategy.
Enjoy an accelerated go-to-market phase with the advantage of our purpose-built technological stack that features pre-built modules.
Benefits
Our Digital Platforms empower your organization to be market-ready so you can experience continuous transformation and maximized returns as you navigate your business through the toughest market challenges.
Enjoy cost optimizations, transformation of fix costs in variable costs.
Enjoy instant access to an overview of your entire organization and stay up-to-date on the status and performance of various applications.
Enjoy the benefit of a shorter time-to-market phase, accelerated responsiveness and improved service levels with the help of the smart processes of our Digital Platform.
What's in it for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
It is not the strongest of the species that survive, nor the most intelligent, but rather the one most adaptable to change.” – Charles Darwin
Model
Stay in Control, stay abreast of all the recent technological advancements and reduce costs and headcount. Through the agile approach, we build a technological stack with pre-built modules that accelerate your go-to-market strategy.
Collect provisioning information from various UE countries OpCo’s. Standardize customer information. Integrate with existing billing system. Address pricing enquiry.
Solution
Ensure the standardization (business rules and validations ) of the information, as in each country the subscriptions are managed in a different way;
Controls the integration with the central billing system alerting the business users in case of any failure;
Securely transfer sensitive customer data information between EU countries.
Benefits
Automate and reduce the manual work to consolidate all the EU subscriptions in one platform;
Improve operational effectiveness and offering new products;
Increased the customer satisfaction by aggregation all the EU subscriptions in just one invoice;
…where agility in action is one of the most important success factors for Business-driven companies.
Are These Your Business Needs?
Are you require to deliver high-quality products within tight deadlines? Are these products expected to deliver a superior experience to your customers? Are you pressured to carry out continuous testing to deliver agility and innovation in every product you create? Are you striving for constant improvement supported by a roadmap?
What can we offer?
Maturity Assessment to benchmark your product against products and solutions from industry peers to chart an evolution roadmap.
Quality assistance throughout pilot projects to demonstrate recommended implementation.
InnoWave is synonymous with innovation. The innovative solutions we deliver through our cutting-edge expertise contribute to the improvement of the quality of life of this world.
Benefits
Common Vision + Team Alignment
Enjoy the benefit of our quality-assurance that is powered by teamwork and an isolated effort.
Quality of Delivery
Develop confidence by relying on a robust process that is systematic and well-established.
Corporate Awareness of (Digital) QA Benefits
Risk-based analysis and prevention of defects.
Badge Value
Our solutions are aligned with best-in-class standards such as; ISTQB, CMMi, and TMMi.
How do you get there?
Step 1 Hiring specialized services to identify “as-is” and “to-be” maturity levels.
Step 2 Use InnoWave as external advisor and facilitator to support your evolution roadmap implementation. Apart from providing support as an advisor, we support our customers through coaching, and making things happen.
Our consultants follow ISTQB + TMMi professional certifications schema.
Model
We have used our +20 years experience to create the STAR Maturity Model. This model is very pragmatic, helping touch the critical topics so that you can reach the benefits of the Digital QA:
>70% of change requests were blocked for UAT because testing methodology was heavy and slow. It was needed an efficient validation approach.
Solution
Evaluate the existent testing methodology (as-is). Remove UAT from business users when change requests are noncritical. Have a common repository for test cases allowing reuse of them in future updates. Implemented the new approach in two pilot projects before rollout across the rest of the organisation.
Benefits
Decrease the average percentage of change requests waiting for UAT (from >70% to ~30%). Have a versioning control of all test assets, allowing to address different versions of the same application without losing control.
Glintt
Variant Testing Integration
Challenge
The GlobalCare product is installed in +20 hospitals and each one has customized extensions. After a new release launch of the core product, it is difficult to guarantee the perfect integration of the previously developed extensions.
Solution
Evaluate the existent testing methodology (as-is). Have a common repository for test cases allowing reuse of them in variant testing. Migration of Excel sheets into Test Repository. Creation of Dashboard for decision-making support.
Benefits
Have a versioning control of all test assets, allowing to address different variants of the same application without losing control. Allows a bigger testing team working together, fully integrated and without duplicated testing effort.
Do you have a means of assessing the impact of the performance of your consumer digital service on your business?
Do you have a solution that gives you an insight on the performance of your digital products and the user experience they create?
Can you forecast the performance of your business?
What can we offer?
Our unified service will help you transform your data into business actions, optimize your digital service, and improve overall business performance.
Using advanced analytics, modern business intelligence, and predictive analytics, you can personalize products and services to deliver a unique customer experience.
Benefits
Use data visualization to simplify, optimize, and have complete control over business.
Critical decision making is made easy and, this has a positive impact on the company ROI.
Tie every decision back to the data to get deeper insights, effortlessly.
Transform insights into actions that are aligned to the objectives of your business.
Identify pain points in your processes.
What's in it for you?
Know Your Clients Gain relevant insights about the behaviors of your customers and clients.
Target Data Segment your clients and enable customer retention.
Mass Customization Boost the WOW-factor of the customer experience created by your business by mapping their journey.
…where leveraging efficient delivery channels is a game-changer.
Are These Your Business Needs?
Do you need to gain a comprehensive insight of your processes?
Is your business losing valuable man-hours on mundane, repetitive, error-prone tasks?
Are you looking for an innovative and efficient way to perform repetitive tasks?
What can we offer?
Aim to harbour a culture of excellence – align people to business goals and away from boring, repetitive tasks.
We offer you a business-driven approach. Implement a 3-level methodology that has the ability to:
• Discover processes that have hidden, repetitive tasks and improve them using methodologies such as basic automation, RPA, and Enhanced Process automation.
• Design an automation factory and measure results for continuous improvement.
Benefits
Employees lose a lot of time in activities such as; accessing legacy and web apps, copying and pasting data, filling out forms, opening emails and attachments, moving files and folders, and preparing, manipulating, or merging data from multiple sources.
Say Goodbye to repetitive tasks.
Save Time & Reduce Effort
Automated tasks run faster than manual ones and the machine never sleeps!
Organize Your Processes
With the overall view of your processes, you can organize & optimize your operations.
What's in it for you?
Say Goodbye to inefficient tasks.
Thanks to our methodology design and automation factory, we are able to measure results for continuous improvement.
Earn Agility to respond business needs
Be seen as a responsive company, improving your brand as an outstanding customer focused offering.
Our secret to success lies in delivering the winning recipe for companies by producing a mature commodity even under the tightest of deadlines.
Model
We execute and evolve processes and tasks by using digital technologies to drive strategic management and enhance business efficiency and effectiveness (performance measurements).
Are you looking for a way to improve factory efficiency and asset utilization?
Are you looking for a way to reduce material, inventory, overhead and labour costs?
Are you struggling to ensure the quality-compliance and the security of your production line?
Would you like to know how digital transformation impact your manufacturing business?
Are you looking for a means of avoiding downtime and managing your costs?
What can we offer?
A means of upgrading process knowledge and technical capacity to ensure it is as per the best industry standards.
We can offer you state-of-the-are facilities service management that is more connected and better than conventional services.
We face any challenge from the industry, since asset sensorization & connectivity to data acquisition & correlation.
From information analytic & predictive, up to an integrated operation and business view of the line, unit or entire factory.
Benefits
Be more competitive and grow your business through data-driven insights.
Integration
Integration of operational and business applications (consumption data, stock management, equipment maintenance, push notifications, on-line store, order recommendation, MES, ERP…).
Connection
Collect data from physical devices.
Information
Real-time monitor and control of all manufacturing process information and conditions.
Effort Reduction
Automate procedures and factory scenarios.
Costs Reduction
Enabling prevention intervention.
What's in it for you?
Be more competitive and grow your business with data-driven insights.
Access to Analytics and prediction models that provide insights to improve production.
Increase operational service levels.
No More Barriers – From the edge to the cloud, we break any silos barrier to enrich and maximize the decision-making process.
Our secret to success lies in delivering the winning recipe for companies by producing a mature commodity even under the tightest of deadlines.
Model
We execute and evolve processes and tasks by using digital technologies to drive strategic management and enhance business efficiency and effectiveness (performance measurements).
Provide unified list of all assets, detailed view of asset information and performance status, alerts when irregular operating conditions detected, remote access to troubleshoot and resolve issues.
Solution
Solution based on ThingWorx Asset Advisor. Dashboard with meaningful insights based on observed conditions AR experience that allows seeing real-time machine data and assisted maintenance remote support. Configuration of Predefined Alarms and Analytics-based Anomaly Detection.
Benefits
Remote Monitoring & Predictive Insights for two Production Lines. Augmented Reality for Live data monitoring and remote support. Anomaly detection and alarmistic.
Livestock Farm
Challenge
Monitor and control livestock breeding (pigs and poultry) in a farm Optimize production in terms of materials, resources and utilities.
Solution
Could platform to control environment and operation conditions. Personalized dashboards with dynamic widgets. Rules and notification management. Agnostic approach to integrate any deployed sensors and actuators. Production data and environment conditions correlation.
Benefits
Real-time monitoring and controlling of livestock breeding conditions (pigs and poultry). Correlation of production data with environment conditions enhancing the decision-make process. Analytics and prediction models provide insights to improve production.
Resource Optimization
Challenge
Decrease operations costs by predicting filters replacement. Optimize compressed air consumption. Faster response to manufacturing tolerance deviations.
Solution
Development of machine learning models to predict air filter saturation. Real-time factory and production data capture with alarms and reporting. Dashboard with real-time consumption and filter status.
Benefits
Measurement and analytics of air flow and pressure for optimizing compressed air consumption, and pattern detection between different operation machines. Compressed air consumption analysis & filter clogging prediction.
Is the response of the public to your city initiatives dull?
Do you struggle with connecting your citizens to your city’s sustainability goals?
Do you have a means of measuring the impact of your initiatives on your citizens?
How do you recognize and reward your citizens for being socially responsible?
Do you manage to get your citizens to collaborate and work towards achieving the goals of the city goal?
What can we offer?
We have a new communication channel that will encourage your citizens to explore your initiatives and its benefits. This will revolutionize and boost the active participation of your citizens. City goals and the involvement of citizens in the achievement of them is made interesting and rewarding with the introduction of game elements.The challenge and motivation factor of these games encourage collaboration and healthy competition between your citizens who eventually get rewarded for their good behaviour.
Benefits
Engagement
The focus is on increasing citizen engagement.
Deepen the connection between the citizens and their city.
Aligning of personal and city goals results in enforcing good behaviours through rewards.
Straight-forward channel
Our product acts as a straight-forward channel that enables the easy exchange of information between citizens and their city.
Our product can be used to collect valuable data that will help you make better planning decisions.
What's in it for you?
Say Goodbye to non-engaged people
Integration – Integrate city initiatives with other different initiatives; Awareness – Create awareness about the City Activities; Connect – Increase participation in Sustainability activities; Inform – Leverage the knowledge about the citizens interests.
Be distinguished as a sustainable and digital city.
We are recognized by our expertise in developing solutions that engage people. Gamification has proved to be a powerful motivator allowing organizations and governments to promote desirable behaviours in their employees and citizens. IoT products have been enabling people's connections with the environment that surrounds them. From homes to offices or even supermarkets, our expertise allows you to improve the experience of your citizens.
Model
We provide an exclusive channel for communicating with the workforce, stimulating a healthy competition around the city mission and goals through gamification and IoT connected products.
Do your company initiatives go unnoticed by your employees?
Does lack of engagement and participation of your employees towards various initiatives dampen your organization’s efforts to boost synergy and the family-feel.
How do you communicate internally to motivate your employees?
Do you recognize and reward the good behaviours of your employees?
Are you satisfied with the collaboration between your employees and its outcome.
What can we offer?
A new way to communicate, motivate and stimulate your workforce to actively collaborate in your company initiatives. By introducing Game elements you challenge and motivate the collaboration and healthy competition between your employees.
When achieving the proposed challenges, the employees are rewarded by practicing good behaviours.
Benefits
Increase engagement and motivation levels of the workforce to achieve corporate goals.
Stimulate and reward good behaviours by aligning the personal and corporate goals of employees.
Our product simplifies the exchange of information between the employees of the company.
The collection of employee and corporate-interaction data facilitates better decision-making and planning.
What's in it for you?
Transform non-engaged employees into engaged employees.
Boost the motivation drive to achieve company goals using factors such a fun and rewards through games.
Improve connection and communication between management and employee group.
Promote healthy competition by encouraging performance awareness based on company values and goals.
Be revered as a sought-after, sustainable and digital company.
We are recognized by our expertise in developing solutions that engage people. Gamification has proved to be a powerful motivator allowing organizations and governments to promote desirable behaviours in their employees and citizens. IoT products have been enabling people's connections with the environment that surrounds them. From homes to offices or even supermarkets, our expertise allows you to improve the experience of your citizens.
Model
We provide an exclusive channel for communicating with the workforce, stimulating a healthy competition around the city mission and goals through gamification and IoT connected products.
Improve engagement with company initiatives Boost Lead generation A means to Leverage customer’s relationship with the company
How Are You Tackling These Issues?
How do you engage and capture the interest of your leads and customers? How do you communicate with your customers? Do you recognize and reward your leads and customers for displaying good consumer behaviours within your company’s ecosystem? Does your company manage to create a community of customers by encouraging brand loyalty?
What can we offer?
An innovative way to communicate and engage with your leads and customer base to create a community. We can influence them to increase their interaction with your company/product. By introducing Game elements that challenge and motivate, we can help you encourage collaboration and healthy competition between your clients and leads.
Benefits
It’s all about increasing engagement
Sense of Belonging Help them develop a sense of ownership.
Badge Value Enjoy recognition as a sustainable and digital company.
Fun/Entertainment Use game elements such as rankings, points, badges, levels, etc. to stimulate the desired behaviours.
What's in it for you?
Say Goodbye to non-engaged people
Increase the sense of community around the business and personal goals; (E.g. sustainability).
Create a straight-forward channel for exchanging information between your customers and your company.
Collect data about the customers and the corporate interactions to make better planning decisions.
We are recognized by the solutions we deliver to enable better people-engagement Gamification has proved to be a powerful motivator allowing organizations and governments to promote desirable behaviours in their employees and citizens. IoT products have been enabling people's connections with the environment that surrounds them. From homes to offices or even supermarkets, our expertise allows you to improve the experience of your customers.
Model
We provide an exclusive channel for communicating with customers, stimulating a healthy competition around the company values and goals through gamification and IoT connected products.
