Digital Operations
Digital Operations
Cloud Center of Excellence
We surf the wave of Innovation
…and it’s a constant challenge
Are we suffering from poor customer experience?
Are we incurring more costs and high time to market due to inefficient processes?
Do we have enough data and proper management of data to take proper decisions?
How can we move out of the legacy systems and outdated technology to modern IT infrastructure?
How do we easily scale and be flexible to adapt with market dynamics?
How do we adapt to the best tools in the market to efficiently improve the service?
How to improve the knowledge base for easy onboarding of new resources to manage operations?
How to govern a team to efficiently deliver 24*7 service and ensure continuous improvement?
How are we changing lives?
Data Driven Operations
- Extract business insights from technical data to assist in business-oriented decision making.
- Reports from release stability from lower environments to assist in release Go/NoGo decision making.
- Transparent SLA & KPI reports.
Innovation
- Hyper automation to improve efficiency.
- Tailor made process implementation according to the requirements of the environment.
- Generative AI for knowledgebase management.
Governance
- Steering of service improvement plans and continuous innovation in the project.
- Team organization for 24*7 delivery.
- Ensure proper staff onboarding to the project.
DevOps
- Continuous integration & continuous delivery to help agility.
- Collaboration amongst different teams including development, QA and operations and ensuring communication.
- Monitoring and feedback loops resulting in proper knowledge of current affairs in different environments.
What we do?
- Assessment
- Governance
- Tooling implementation & training
- Cloudification
- Data analytics & business intelligence
- Release management
- Process automation
- Devops services
- IT operations
- Customer experience enhancement
Why InnoWave?
We believe and promote data driven decision making
TRUE PARTNERSHIP
- Transparency and open communication, creating a trust-based relationship.
- Agility and openness to change.
- Continuous improvement mindset, applying a constant evaluation and enhancement approach to the team’s practices, processes, and services.
INNOVATION & TECHNOLOGY FOCUS
- Strong innovative culture fostering Competitive advantage
- People empowerment stimulates freedom and creativity.
- Continuous development of technical and business competencies
- Certified Professionals on different technological stacks.
AVAILABILITY & PROCESSES
- CMMi Level 3; ISO 9001
- Industry specific expertise(Telco & Finance)
- People first emphasizing continuous learning (certs) and proactivity
- Presence in Europe, North America and Asia supporting global delivery model.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Cyber Security 2024
Cyber Security
Cloud Center of Excellence
We surf the wave of Innovation
…and it’s a constant challenge
Are you digital resilient?
“Emerging technologies are bringing new and more complex security requirements.”
- What are the most critical assets?
- How do we monitor and detect to security incidents?
- Do we have a security training/awareness program?
- What backup and recovery mechanisms do we have?
- What are the vulnerabilities in our systems?
- What measures are in place to prevent data breaches?
- How do we protect our digital assets?
- Who has access to our systems and data?
- Are we compliant with regulations and standards?
- How do we respond to security incidents?
- Do we have adequate resources in Cybersecurity?
Are you digital resilient?
“Emerging technologies are bringing new and more complex security requirements.”
What are the most critical assets?
What are the vulnerabilities in our systems?
Who has access to our systems and data?
How do we monitor and detect to security incidents?
What measures are in place to prevent data breaches?
Are we compliant with regulations and standards?
Do we have a security training/awareness program?
How do we protect our digital assets?
How do we respond to security incidents?
What backup and recovery mechanisms do we have?
Do we have adequate resources in Cybersecurity?
What we do?
We see Cybersecurity as a business enabler, not an obstacle, and this concept describes our philosophy and approach, where every action is a step forward towards business goals. We have the right people and the experience to make a difference.
Cyber Security Transformation
- Risk Management & Compliance
- Architecture & Emerging Technologies
- Cyber Resilience
- Data Protection & Privacy
- Security by Design
- Security in Payments
Cyber Security Operations
- Cloud Security
- Data Protection & Privacy Operation
- DevSecOps
- IoT Security
- Threat Detection & Response
- Threat Exposure Management
Why InnoWave?
InnoWave Universe
- +16 years in the market working with cutting-edge technologies
- Broad services coverage: AI & Data, Cloud, Cybersecurity, Development, QA/Testing and PMO
- Presence in Europe and North America
- Alliances: AWS, Microsoft, Outsystems
- Certifications: CMMi Level 3; ISO 9001; ISO 27001
Cyber Security
- Understand cyber risks, regulations and standards to map business and technology (including emerging technologies)
- Covers: Cybersecurity, Privacy, Cyber Resilience, Risk IT and Compliance
- Certifications - ISACA: CDPSE (Privacy) · CISA (Audit) · CISM (Security) · CRISC (Risk); ISC2: CISSP (Security) · ISO 2Privacy7001 (Information Security) · ISO 27032 (Cybersecurity) · ISO 27701 (Data) · ISO 22301 (Security and Resilience, BCMS) · ISO 24762 (ICT Disaster Recovery) · IPMA (Proj Mgm): C Level
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Digital QA 2024
Digital QA
Cloud Center of Excellence
We surf the wave of Innovation
…and it’s a constant challenge
Decrease your defects in production and receive business recognition.
- Have you imagined your business with less defects in Production?
- Do you believe in reducing number of defects to half within 6 months?
- Have you ever imagined that software quality could be an easy way to promote you and your company reputation?
- Nowadays, software is more than business support. Software is the business.
- You need a Reliable Software Product.
- Do it right at the first time with the best user experience to ensure a sustainable growth of your business.
- It is also important to improve (or protect) your market reputation through compliance with standards and protection from Cyber attacks.
Decrease your defects in production and receive business recognition.
Do you believe in reducing number of defects to half within 6 months?
Have you ever imagined that software quality could be an easy way to promote you and your company reputation?
Have you imagined your business with less defects in Production?
Nowadays, software is more than business support. Software is the business.
You need a Reliable Software Product.
It is also important to improve (or protect) your market reputation through compliance with standards and protection from Cyber attacks.
Do it right at the first time with the best user experience to ensure a sustainable growth of your business.
How are we changing lives?
1
We help companies to improve from point A to point B.
2
Point A means late testing, lack of business involvement and focus on defect detection (instead of defect prevention).
3
Point B means early testing supported by business users and leveraging defect prevention.
4
We have a proved method for this transformation path.
What we do?
FLEXIBLE MANAGED SERVICES FOR TaaS:
ALIGNS AGILITY OF A T&M CONTRACT WITH THE RIGOR OF A FIXED PRICE PROJECT(TaaS - Testing as a Service)
KEY POINTS
- Test Case Design in parallel with development
- TDD, BDD and ATDD as reference models
- Business involved in UAT test design
- Flexible Mentoring Program to align all people
- Compliance with quality characteristics
- Web, Desktop and Mobile Apps
Supported by AI-enabled Testing Tools
Supported by…
Why InnoWave?
We are a unique combination of...
People & Experience
Certified Professionals aligned with +30 years of good results.
Methodology
Best Practices:
- TMMi, ISTQB, ISO standards
- Team Coordinator to ensure focus on TaaS results.
Training
- Flexible Mentoring Program to align all IT Department team members.
- ISTQB Accredited Training Provider.
Complex Projects
- Huge experience in complex projects.
- Special reference to critical core systems migration: new system replacing the old one.
AI-enabled Tools
- Testing Tools enabled by GenAI.
- Capability to support RPA solutions.
- Competitive model of unlimited licenses.
Our Vision to You
Implementation & GoLive of Critical Systems is never compromised
Increase Satisfaction from Business Users (NPS > 8)
and
CIO receives a deserved recognition due to business transformation and growth
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Cloud Service
Cloud Service
Cloud Center of Excellence
We surf the wave of Innovation
…and it’s a constant challenge
Context
Innovate business:
remove your legacy constraints and thrive in a competitive landscape.
Why should your company move to the Cloud?
BUSINESS GROWTH
AGILITY
SECURITY
PRODUCTIVITY
What are the pains
that this offer addresses
Business Inertia: Overcome business agility challenges and stay ahead in a rapidly evolving market.
Project Delays: Alleviate the pressure of delayed projects impacting business competitiveness.
Opaque IT Costs: Gain clarity on IT costs, aligning investments with value creation for improved ROI.
What are we
trying to solve
Improve Your Business: Escape legacy constraints that impede growth and responsiveness.
Accelerate Time-to-Market: Streamline project timelines, reducing the gap from ideation to production.
Transparent IT Expenditure: Transform IT from a black box to a strategic investment with detailed cost insights.
How are we changing lives?
Typical Focus
COSTS (TCO)
- FinOps
- Cloud native services
- Detailed cloud cost
- Reduce of licensing and proprietary costs
Most Compelling
Cloud Benefits
(more business value)
STAFF PRODUCTIVITY
- Teams more focused on business needs
- Decrease team size
- Operations are more efficient
OPERATIONAL RESILIENCE
- Increase in Availability
- Increase in Security
- Compliance
- Rich dashboards
BUSINESS AGILITY
- Cloud-native applications
- Cloud solutions deliver virtually limitless capacity enhancing business reach
- Cloud-Native ecosystems
- Leverage AI/ML
IT DEPARTMENT NOW HAS A CCOE
(CLOUD CENTER OF EXCELLENCE)
A CCoE: is a body where a dedicated team of experts, often including Staff and IT Service Providers, collaboratively lead and drive the cloud adoption journey.
Primary goal is to establish and promote governance, best practices, and standards for the organization’s cloud initiatives:
- Providing guidance on architectural decisions
- Fostering cloud literacy across teams
- Implementing security and compliance measures
- Optimizing costs (Cloud FinOps)
- Facilitating the adoption of cloud-native technologies (Cloud Modernization and Cloud Native Projects)
What we do?
Cloud is an INNOVATION enabler for your business,
giving back time for your team to focus on strategic work.
CLOUD CENTER OF EXCELLENCE (CCoE) OFFER:
PROJECTS
- Cloud Native Applications
- Modernization & Acceleration
- Data & Analytics
- ML/AI
- GenAI
SERVICES
- Managed Services
- Operations Services
- DevOps Services
- FinOps
- Training
- Testing
- Security
MIGRATIONS
- AWS, Azure & GCP
- Workloads
- Databases & DWH
- VMWare
- Mainframes
RESELLING
- AWS, Azure & GCP
- ISVs Partnerships (via marketplaces):
- Oracle
- VMWare
- DOMO
- Intraway
- Outsystems
STAFF AUGMENTATION
- Cloud Strategists
- Cloud Architects
- Cloud Developers
- Cloud Data Engineers
- Cloud DevOps
- Cloud Security
- Cloud FinOps
We partner and have certified professionals with multiple cloud
platforms
to provide a cloud agnostic approach.
Why InnoWave?
Because we have a unique combination of these skills in CCoE space
Practice Areas
Areas of software development and service delivery targeted to meet (industries, use cases, or workloads) business KPIs:
- Telecom BSS
- Telecom Media & TV
- Telecom CaaS
- Data & Analytics
- Migration
- Manufacturing
ENGINEERING FUNCTIONS
- Cloud Infrastructure
- Architecture alignment
- Operations
- Security, risk and compliance
- Technical excellence
- Cloud optimization
BUSINESS FUNCTIONS
- ISV Procurement support
- ISV Delivery support
- Finance management
- Project management office
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Data Intelligence
Data Intelligence
We surf the wave of Innovation
…and it’s a constant challenge
Context
Are you struggling to identify strategic use cases that unlock the true potential of Generative AI for your organization?
Do you find it challenging to unify diverse data sources for cohesive insights?
Are you looking for GenerativeAI capabilities to transform data into actionable intelligence?
Do you need help understanding and implementing regulatory requirements, such as the EU AI Act / AI.Gov?
How are we changing lives?
The Journey matters
Data & AI is a complex discipline that involves a series of steps. We have the expertise to create value from these practices and empower organizations to reach their full potential through data intelligence.
The Journey matters
Data & AI is a complex discipline that involves a series of steps. We have the expertise to create value from these practices and empower organizations to reach their full potential through data intelligence.
WE OFFER SERVICES TO HELP COMPANIES LEVERAGE MODERN TECHNOLOGY TO OPTIMISE YOUR BUSINESS
Focusing on Data practice, AI/GenAI, Intelligent Process Automation, Tailored Machine Learning, and Advanced Analytics.
We aim to help organizations get ready for the future, where AI will be ubiquitous and accessible:
AI EVERYWHERE, FOR EVERYONE.
These services leverage InnoWave’s comprehensive approach to software development,
Data-Science and operations, showcasing our
EXPERTISE, COMPETENCIES, AND CULTURE OF INNOVATION.
WE COLLABORATE CLOSELY WITH OUR CLIENTS
Gaining a deep understanding of their unique needs and objectives. By crafting a tailored strategy for optimizing your existing business, we combine our expertise and technological know-how to deliver comprehensive solutions that drive tangible results.
STRATEGIC PARTNERSHIPS
With main players in the industry (Azure/OpenAI, AWS/Anthropic).
WE ARE PART OF DSPA
With certified professionals in the field.
How are we changing lives?
We partner with our clients by understanding the customer needs, designing a strategy for existing business optimization and providing the services and technological know-how to implement it.
STRATEGIC FOUNDATIONS
- Identification of Business Goals and Stakeholders
- Strategize Use-Case Identification
- Validate with Rapid POVs
DATA-DRIVEN ORG
- Enterprise Centralized Data Hub & Governance
- Cloud-Native Ecosystem for Agility
- AI-Infused Dynamic Dashboards
CULTURE & TRUST
- Trust through learning
- Ethical AI Practices
- Cost-Effective Solutions
- Secure Data Storage
- No 3rd Party Data usage
DATA & AI REVOLUTION
- Unified Data & AI Discipline
- AI implementation (E2E)
- Accelerators
- Strategic Tech Partnerships
- Governance Excellence
- Tangible Use-Cases
CONTINUOUS MONITORING
- Quantification of Productivity Gains with AI
- Quantification of Informed decision-making
- Continuous Monitoring for Excellence
CONTINUOUS EVOLUTION & IMPROVEMENT
- Iterative Enhancements and Training Programs
- Collaborative Feedback for Ongoing Success
- Design Thinking & Adaptable Solutions
Why Innowave?
OUR PEOPLE & EXPERIENCE
We have a passionate, dedicated certified Data & AI team that has successfully delivered data-driven solutions for various clients across the globe.
We have a dedicated certified Data & AI team that has successfully delivered data-driven solutions for various clients across the globe. Our team has the skills, expertise, and passion to help you achieve your data and AI goals.
WE WALK THE TALK
We are not just a service provider; we are an AI-Driven company ourselves. We have undergone a transformation journey to adopt a data-centric culture and create value through Data Intelligence.
We are not just a service provider; we are an AI-Driven company ourselves. We have undergone a transformation journey to adopt a data-centric culture and create value through Data Intelligence. We know the challenges and opportunities of becoming a data-powered organisation, and we can guide you through them.
INNOVATION CULTURE
We have a passionate, dedicated certified Data & AI team that has successfully delivered data-driven solutions for various clients across the globe.
We are the ideal partner for exploring new possibilities, testing different hypotheses, and validating innovative solutions. We have certified professionals in the design thinking discipline, who can help you ideate and disrupt your industry with creative and effective data and AI strategies.
SAFE AI
We are always aware and updated on the latest developments regarding AI regulation, and we work with the best tech partners that prioritise Safe AI., and that they comply with the highest.
We are always aware and updated on the latest developments regarding AI regulation, and we work with the best tech partners that prioritise Safe AI. We ensure that our data and AI solutions are ethical, transparent, and trustworthy, and that they comply with the highest standards of data protection and privacy.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Accelerate - Salesforce
We are living in a world...
…where time to market is key to business success.
What we can offer
We provide solutions that directly address our customer’s day-to-day challenges. We are the partner you can trust to keep up with technological evolution following an Agile approach.
We are Salesforce Communications Cloud specialists, with strong Telco experience.
With our expertise, we can support you building, maintaining and improving your Salesforce Communications Cloud, and allow you to take the most out of Salesforce.
Our offer
We are a Salesforce Crest Partner, specialised in Industries – Communications Cloud. We have a strong background and experience in Telco. Our knowledge of Telco business, along with our specialised team, can help you and your business take Salesforce to the next level.
Expertise in all areas of Salesforce Industries – Communications Cloud, focused on Telco.
Enterprise Product Catalogue
MACD scenarios during the order capture process for digital channels for full omnichannel capabilities.
CPQ integration with external systems for order creation and updates, data retrieval and transformation.
Industries CPQ
Master product catalogue with technical and commercial offers and decomposition rules.
Pricing plans, business rules and 3rd party catalogue federation.
Order Management
Assessment and fulfilment plans to orchestrate telco’s back-end systems for seamless order fulfilment in MACD scenarios.
OmniStudio
Digital processes for automation of customer servicing and self-service.
Customisation of UI/UX to align with digital channel branding.
Data Raptors and Integration Procedure for process integration with CPQ, CRM and other back end systems.
High-Value Sales
B2B sales engagement and sales cadence for telco sales teams.
Key differentiators
CMMI3 and ISO27001 certifications granting excellence on software development and privacy and security compliance for our solutions.
Proven experience delivering significant value through Custom SW Development, Low Code and DevOps methodologies for several domains in the IT industry, with integration with core systems.
Experience in complex Communications Cloud implementations for big Telco, with a team of certified Salesforce Admins/Developers.
Multi-geography global delivery model, combining offshore scalability with the nearshore flexibility, together with local on-site staff offers a full range of staffing possibilities and solutions.
Our certifications
Benefits
Empower your organization to use Salesforce to its full potential.
Our solutions will allow to increase your teams’ efficiency, using best-practices and an Agile approach.
Deep experience and knowledge of Telco business, its processes and key factors for a successful solution.
Benefits
Empower your organization to use Salesforce to its full potential.
Our solutions will allow to increase your teams’ efficiency, using best-practices and an Agile approach.
Deep experience and knowledge of Telco business, its processes and key factors for a successful solution.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Optimize - Digital Platforms Managed Services
Digital Platforms Managed Services
We are living in a world...
…where managing resources is key.
Here is your world.
Business Needs.
Do you feel you are extracting all the potential from the service you are paying for?
Do you have a framework to encourage your service provider to boost productivity and efficiency?
Is your service provider efficient and continuously improving through innovation?
Are you able to predict the short and long term capacity needs for your business?
Context | Challenge
Managed Services vs Staff Augmentation
Under a managed services model, the supplier is committed to delivering a predefined set of objectives at a fixed price.
With the staff augmentation model, the supplier has minimal accountability.
Managed Services
Commitment to delivery and output
- Supplier assumes control of the execution (with output driven commitments)
- Committed scope and term
- Cost tied to scope and quality of service – Fixed Cost.
- Supplier managed delivery model
- Supplier ensures knowledge will be documented and can be transferred at any time to the client
- Supplier takes on the risk of transition and service scope (operations, delivery)
Staff Augmentation
Commitment to provide an input
- Supplier commits to provide resources (no service delivery commitments)
- Limited accountability
- Cost tied to hours worked – Cost can have fluctuations.
- Customer manages the delivery model
- Knowledge invested in the individual
- All delivery risks remain with customer
What can we offer?
We partner with our clients by understanding the customer needs, solving problems and creating new growth possibilities.
Our extensive experience in providing managed services using our Centers of Excellence and our offer enables you to reimagine your future.
With a single point of contact we take away the complexity and optimize your processes bringing tranquillity to your service.
We have a flexible service model that allows you to determine what level of service you require.
Our offer
We offer a variety of models for managed services, allowing each contract to match the needs of every customer in line with their strategic goals, levels of maturity and process transformation history.
Pillars | Building on Top of Strong Foundations
Governance
Organization
Service Improvement
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage
People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies.
Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019.
Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid.
The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001.
Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
Benefits
Focus on Core Business
- Customers focus on their business rather than on technology bringing efficiency.
- Takes on delivery risk – productivity incentive.
Predictable Costs
- Delivery services for committed value. This helps to keep IT budget planned and better managed.
- Eliminate the cost of hiring and training new resources.
Fast Reaction to business needs
- Organizations can flexibly scale up their business alongside with their IT set up.
- Capacity to ramp-up and ramp-down resources to address the service demands.
Benefit from the latest Technology
- InnoWave provide experts to manage new technology and products. Organizations don´t have to hunt these niche skills.
- InnoWave use latest tools and automation techniques for IT Management.
More control on service level
- Single point of contact dedicated to the service and responsible to communicate with vendors and solve any issue on your behalf.
Partners
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Optimize - IOT Platforms Managed Services
IOT Platforms Managed Services
We are living in a world...
…where everything is connected.
What can
we offer
We partner with our clients by understanding the customer needs, solving problems and creating new growth possibilities.
Our experience in providing managed services using our Centres of Excellence and our offer enables you to reimagine your future.
With a single point of contact we take away the complexity and optimize your processes bringing tranquillity to your service.
We have a flexible service model that allows you to determine what level of service you require.
Our offer
We offer a variety of models for managed services, allowing each contract to match the needs of every customer in line with their strategic goals, levels of maturity and process transformation history.
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage
People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies.
Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019.
Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid.
The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001.
Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
Benefits
Focus on Core Business
Customers focus on their business rather than on technology bringing efficiency.
Takes on delivery risk – productivity incentive.
Predictable Costs
Delivery services for committed value. This helps to keep IT budget planned and better managed.
Eliminate the cost of hiring and training new resources.
Fast reaction to Business needs
Organizations can flexibly scale up their business alongside with their IT set up.
Capacity to ramp-up and ramp-down resources to address the service demands.
Benefit from the latest technology
We provide experts to manage new technology and products. Organizations don’t have to hunt these niche skills.
We use latest tools and automation techniques for IT Management.
More control on Service Level
Single point of contact dedicated to the service and responsible to communicate with vendors and solve any issue on your behalf.
Partners
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Optimize - Digital QA
Digital QA
We are living in a world...
…that is constantly challenging us.
Why QA professionals from InnoWave?
One of the things that we want in our QA professionals, are the loved for attention and details.
Another thing that we encourage our QA professionals, are the ability to work under pressure.
We create space to have, QA professionals with critically thinking and creativity.
We encourage our people to look ways to improve the quality assurance process.
What can we offer in QA?
From a traditional QA approach
Where SDLC models with hermetic phases are outdated.
All hands off SDLC (waterfall, v-model) mainly, perform a strict top-down approach, where flows are largely in one direction, and testing follows the same pace.
To a more agility QA approach
Business wants speed with quality
The goal was project milestones with the agreed scope. However, project delays and quality are the rule and not the exception.
Speed (Agility)
Most of executives face increased pressure to release more quickly, facing business demands.
Quality
Almost all business leaders say that the future of their business depends on the quality of their software.
Intelligence
Almost all test automation solutions use AI or will use, in the near future.
To achieve a QA Continuous Testing (QACT)
There is a need to adopt a QA model that provide a Continuous Testing (CT), in which applications are tested continuously throughout the entire software development life cycle (SDLC).
The goal of QACT is to evaluate software quality across the SDLC, providing critical feedback earlier and enabling higher-quality and faster deliveries.
QACT is crucial for Testing in the Digital Age in order to have a Digital QA.
QA Offer
In the digital age with light-speed releases, QA must be aligned closely with Client SDLC.
QA is built on the foundation of our bold thought-leadership, Skills, Certifications and Proven Practices.
QA Assessment
Strategic Consultant to identify current needs, pain-points and the maturity level of “as-is”.
We use our
STAR Methodology with proven results to achieve your “to-be” goals.
TaaS (Test as a Service)
Upgrade the quality of your software with a certified QA team.
PeM (Performance Management)
PeM is the practice of monitoring applications performance & management.
PeM detects and diagnoses complex application performance problems to maintain an expected level of service.
Certified Training
We are an accredited training provider allowing you to be a Certified Professional.
Certified Training
We are an accredited training provider allowing you to be a Certified Professional.
Key Differentiators
True Partnership
- Transparency and open communication, creating a trust-based relationship.
- Continuous improvement mindset, applying a constant evaluation and enhancement approach to the team’s practices, processes, and services.
Agility and openness to change.
Flexible and global delivery model
- Combining Offshore scalability, extended coverage of working hours and cost optimization with the nearshore flexibility (pool of technical experts available onsite with short notice) together with local on-site staff offers a full range of staffing possibilities and solutions.
- Key people with strong experience to be located on-site to strengthen the communication and coordination capabilities.
Employees first culture
- Mature Talent Management framework, ensuring all team members have regular meetings with supervisors, yearly goals, training and career path, all contributing to a growth mindset culture;
- “Best in class” employee satisfaction (Internal ESS rate, Glassdoor: 98%, 2022 Winner of “Best Companies to work for” – Category Big Companies);
- Low churn rate as foundation of stability and efficient operations.
Complementary service offer
- Cybersecurity Operations team (SecOps) to monitor application security (NOC) and to operate, monitor and configure the Web Application Firewall.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Optimize - Intelligent Automation Data Ai
Intelligent Automation Services
We are living in a world...
…where performance drives success.
Here Is Your World - Business Needs
Are your operations too reliant on manual processes which could be automated?
Do your operational initiatives have a long time-to-market?
Do your automated services require too many man-hours of manual supervision?
Do your automated services run without orchestration or monitoring?
Are you asking the right questions with your data? Can you understand why something happened, reaching the root cause of observations?
Are you struggling to create actionable insights, which could optimize your business, from raw information?
Automation
Why it matters
Successful companies are:
- Making automation a strategic priority;
- Introducing automation in their businesses and making it intelligent;
- Developing operational models that enable scaling and optimization of processes
What Automation brings to the table
- A new operational model that enables scaling
- A shift from running uncoordinated efforts within siloes to end-to-end operations
- McKinsey*: 45 percent of employee activities can be automated by adopting current technologies
- Adoption of AIOps methods and technologies to orchestrate and optimize processes with AI components such as NLP, lifting the above metric by 13 percent*.
*McKinsey Quarterly, Four fundamentals of workplace automation, 1 November 1 2015.
McKinsey Survey, The Imperatives for automation success, 25 August 2020.
AUTOMATION HOW-TO
Most common approaches:
- Robotic Process Automation
- Business Process Management
Competitive Advantage by leveraging Intelligent Automation:
- Machine-learning algorithms and automated process-mining and discovery tools.
- Image-recognition technologies, such as OCR
- Conversation-automation technologies such as voice assistants and chatbots.
What can we offer
We partner with our clients by understanding the customer needs, delineating a strategy for existing business optimization and providing the services and technological know-how to implement it.
We offer services to help companies leverage modern technology to optimise their operations, focusing on:
- Advanced Analytics
- Intelligent Process Automation
These services exploit InnoWave comprehensive approach to software development and operation, competences and innovation culture.
Our offer
Strategy for guidance on how to optimize your business through automation.
Comprehensive services for designing, developing and operating Intelligent Processes.
Offer anchored in the key vectors:
Advanced Analytics:
- Data Science approach combining Statistics, Data Visualization and Agility
Intelligent Process Automation:
- Infuse automated tasks with AI-based functionalities leveraging existing accelerators:
- Chatbots
- Data Crawler
- Smart OCR
Advanced Analytics
Data Science Services to implement Advanced Analytics on your processes, extracting actionable insights from your data. By knowing your processes you can not only optimise them and increase the service quality, but also improve the user experience.
Chatbots
Conversation-automation accelerator framework to ease the friction in communications with humans. Capable of triggering and orchestrating automated processes. Improves user experience and enables efficient issue resolution.
Intelligent Process Automation / SMART OCR
End-to-end prototype solution to process documents and extract structured information and metadata, built on top of cloud-powered AI OCR. Enables the automation of manual processes.
Data Crawler
Solution to ingest textual data such as news pieces and process them with Natural Language Understanding extracting structured information. Increase the knowledge about your customers and suppliers.
Key Differentiators
Innovation mindset
Cross-disciplinary expertise across development areas
Existing accelerators integrating AI services
Certified Professionals in major clouds
Value oriented
Technical Competencies
Data Enginering
- Interacting with databases, datalakes, data warehouses;
- Data Import and Processing Pipelines and functions.
Data Science
- Data Science lifecycle from whiteboard to production, including data labelling and model training.
Advanced Analytics
- Data exploration, correlation, hypothesis testing to investigate root causes and deliver actionable insights.
- Agile data visualization and story telling.
Cloud Cognitive Services
- Integration and orchestration of state-of-the-art cloud AI models as a service;
- Fully managed services, typically billable on a per-usage basis.
DevOps
- Containerisation, deployment and monitoring of software deliverables;
- Code, data and model versioning to achieve MLOps.
Technologies and Certifications
Main Technologies used
Software Development
- .NET, Java, Node.js
- Python
- JavaScript, HTML5, CSS, Angular, React & React Native
- iOS, Android
- Appian, Mendix
- PowerBI
Databases
- SQL Server, Postgres
- MongoDB
- Azure CosmosDB and Tables, AWS DynamoDB
Data Engineering Tools
- Azure Data Factory
DevOps
- Docker Container
- Lambda/Serverless Functions
Cloud AI platforms
- Azure Cognitive Services
- Azure Machine Learning
Certifications
Microsoft Certifications
- Azure Fundamentals
- AI Fundamentals
- Azure Data Science Solution
- Azure Administrator
- Azure Security Technologies
AWS Certifications
- AWS Certified Developer
- AWS Certified Cloud Practitioner
Data Crawling
of Supplier News
for a Spanish Startup
Challenge
Autonomously extract information about suppliers from news sources in a platform for supplier risk management.
Solution
- Engine to fetch news daily for thousands of companies (suppliers)
- Processing pipeline using multi-language NLP tools, internal algorithms and trained neural networks to:
- Identify important feeds to companies
- Tag and categorize feeds
- Detect sentiment level
Benefits
- Automatic tool to provide structured information to risk scoring systems;
- Provision of news clippings about suppliers to analysts in a Backoffice portal.
ChatBot for Backoffice processes in Portuguese Major Telco
Challenge
Create and deploy a chatbot to accelerate and optimize processes in Telco Backoffice.
Solution
- Web-based Virtual Assistant for Call-Center operators;
- Installation of the InnTeract platform in client Azure Cloud tenant;
- Developed on top of Azure Cognitive Services: LUIS and Bots QnA;
- Customizations and integrations with customer systems:
- Integration/Middleware layer, such as TIBCO;
- Connection to RPA system, such as UiPath.
- CRM system for response-time-to-customers optimization;
- Easy triggering of automated backend processes through the chatbot;
- Automatic triggering of Frontend actions based on the conversation between bot and call-center agent, thus reducing human action;
- Backoffice web portal with real-time access to all conversations.
Benefits
- Faster, more efficient internal processes;
- Better costumer satisfaction.
ChatBot channel for Portuguese Major Energy Company employees Frequently Asked Questions
Challenge
Create and deploy a chatbot to optimize internal communications.
Solution
- Support of multiple conversation workflows;
- Construction and access to the bot Knowledge Base;
- Front-End Application and customization for omnichannel integration using client UI/UX of internal portals;
- Developed on top of Azure Cognitive Services: LUIS and Bots QnA;
- Quality-of-Conversation module mapped to all conversations (in backlog).
Benefits
- Faster, more efficient internal processes;
- Better costumer satisfaction.
Advanced Analytics for leading Portuguese payment platform loyalty program
Challenge
The payment platform has a gamification module which manages a huge volume of user interaction data. There was no operational control over volumes of usage of the platform, nor any analysis of events or root causes.
Solution
Creating of a data analytics platform synchronised with production data. Integrated analytics work, with focus in building appropriate data models and developing and deploying visualization dashboards to uncover insights.
Benefits
The client acquired an analytics visual dashboard to monitor its key data, including user interaction.
The client acquired the capability of investigating issues, uncovering root causes and thus creating actionable insights.
InnoWave has been a GoSupply partner in implementing an intelligent data crawler solution leveraged on Artificial Intelligence , that extracts insights from public news feeds about suppliers in our platform. InnoWave’s capability of developing and training this AI system from scratch into production has been of great value to our platform.Jaime Velasco Praga / GOSUPPLY
What's in it
for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
Success stories
Vodafone
VeBP Developed for Vodafone
Technologies
- Java
- Hibernate
- GWT
- Oracle DB
- Jboss AS
Challenge
Collect provisioning information from various UE countries OpCo’s to standardize customer information and address pricing enquiry.
Solution
- Ensure the standardization (business rules and validations ) of the information, as in each country the subscriptions are managed in a different way;
- Controls the integration with the central billing system alerting the business users in case of any failure;
- Integrate with existing billing system;
- Securely transfer sensitive customer data information between EU countries.
Benefits
- Automate and reduce the manual work to consolidate all the EU subscriptions in one platform;
- Start offering new products;
- Improve operational effectiveness;
- Increased the customer satisfaction by aggregation all the EU subscriptions in just one invoice;
- Reduce manual intervention;
- Reduce IT spending.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Accelerate - IOT Platform Enablement and Development
IOT Platform Enablement and Development
We are living in a world...
…where everything is connected.
What we can offer?
Being a specialized System Integrator for IoT Platforms, we partner with our clients providing end-to-end solutions, covering the full stack of IoT platform integration, from the concept & MVP, through platform & architecture definition, to the complete solution development, production deployment & operation management.
Concept / PoC / MVP
Architecture
Platform / Solution
Production
Connected Products / Assets
Manufacturing
Telecom
Sensorization
Advanced Analytics
Virtual Mixed Reality
AI / ML
Cybersecurity
Computer Vision
Platform Enablement and Platform Development
“Everything is best for something and worst for something else.”
– Bill Buxton
To match the needs of every customer, we offer two approaches to implement your solution… Platform Enablement and Platform Development.
From the first day, you can rely on us as a partner to assess your challenge, helping you choose the best solution for your strategic goals.
Benefits
Reduce Your Effort
Use previous development accelerators and domain knowledge.
Keep it Simple
Optimize business processes with smart management of assets, processes, and systems.
Sensory Appeal
Transform raw data into contextualized information, taking advantage of actionable insights to make effective decisions.
Increase Velocity
Agile development of MVP & product validation to learn and change fast.
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage
People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies.
Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019.
Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid.
The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001.
Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
Use Cases
Vevra Pods
Client: Vevra
Location: Karnataka, India
Industry: Healthcare
Application: Smart Connected ICU Pods
Project Developed: Vevra Pods
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Optimize - Cyber Security
Cyber Security
What happens if...
…your company’s IT infrastructure gets targeted by a consortium of hackers?
Cybersecurity as a Scope
We see Cybersecurity as a business enabler, not an obstacle, and this concept describes our philosophy and approach, where every action is a step forward towards business goals.
Dark Clarity by InnoWave is a Cyber Security company that was setup by a specialized team of experienced professionals that share a diversity of experiences and skills. From a defensive to an offensive perspective, our services are product agnostic, and focus on helping to make the right evaluations and investments for the protection of your business truly valuable assets. Based of proven methodologies, our approach to security establishes the trust needed to cover new aspects and realities.
Dark Clarity Services
Cyber Advisory
SOC
Security Assessment IT/IOT
Cyber Advisory
Scope – We have the right people and the experience to make a difference.
- Cybersecurity risk analysis
- Security procedures and processes
- Incident response plans and procedures
- Incident response exercises for technical and corporate (TTX)
- Audits and Assessments
- Threat Hunting
- Architecture and networking reviews
- Secure Development
SOC
Scope – Our service is based on risk
How are we different?
Our Service is custom designed and delivered specifically each client.
Client Network and Assets
Specific Detection rules and playbooks
Specific needs based on Risk Assessment
Security and Service reporting
Personalized Dashboards
Hybrid model or as-a-service
Onboarding based on Risk Assessment
Cybersecurity maturity Plan and evolution
Security Assessment
Scope – we do real testing to all layers
Applications
Web applications & APIs
Internal Networks & Assumed breached
Mobile applications
- Set Top Boxes
- Home Gateways
- Smart lightning systems
- IoT Solutions for Facility Management
- IoT management applications
- Electric car charging stations
- Secure Development
- Security Advisory Services and Assessments
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Accelerate - Cloud Transformation
Cloud Transformation
We are living in a world...
…where Time to Market is key to business success.
Why should your company move to the Cloud?
Cloud is an INNOVATION enabler for your business, giving back time for your team to focus on strategic work.
Agility
Enables the ability to quickly develop test and publish new software to support your business processes.
Security
Provides more robust protection for your infrastructure keeping it updated with automated maintenance and patching.
Scalability
Quickly scale your infrastructure based on your needs on demand, without the need to invest and maintain physical infrastructure.
Faster Time-to-Market
Make it easy to design and test new ideas without being restricted to the current infrastructure boundaries.
Cost Optimization
Pay for the resources you use, avoiding idle infrastructure that needs to be maintained.
What can we offer?
Cloud Strategy
Align the cloud transformation process with your business objectives, creating a plan of action.
Cloud Migration
Move your existing workloads to the cloud. From lift-and-shift to application re-architect, we analyse which approach is the best for your use-case.
Cloud Engineering
Creation of new applications, using cloud native architectures and approaches.
We partner and have certified professionals with multiple cloud platforms
to provide a cloud agnostic approach.
Benefits
Focus on Core Business
Customers focus on their business rather than on technology bringing efficiency.
Infrastructure Cost Optimization
Get your infrastructure constantly measured and reviewed for cost optimization on cloud.
Resilience and availability
Enhance operational resiliency with improvements in service quality and security risk posture.
Benefit from the latest Technology
InnoWave provide experts to manage new technology constantly updated with the new cloud features and tendencies.
InnoWave Expertise
Certified Professionals in Azure, AWS and Google Cloud.
Center of Excellence.
Cloud Agnostic Vendor.
CMMI3 and ISO27001 certifications.
What's in it
for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
Success stories
Vodafone
VeBP Developed for Vodafone
Technologies
- Java
- Hibernate
- GWT
- Oracle DB
- Jboss AS
Challenge
Collect provisioning information from various UE countries OpCo’s to standardize customer information and address pricing enquiry.
Solution
- Ensure the standardization (business rules and validations ) of the information, as in each country the subscriptions are managed in a different way;
- Controls the integration with the central billing system alerting the business users in case of any failure;
- Integrate with existing billing system;
- Securely transfer sensitive customer data information between EU countries.
Benefits
- Automate and reduce the manual work to consolidate all the EU subscriptions in one platform;
- Start offering new products;
- Improve operational effectiveness;
- Increased the customer satisfaction by aggregation all the EU subscriptions in just one invoice;
- Reduce manual intervention;
- Reduce IT spending.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Accelerate - PM&PMO Consulting
PM&PMO Consulting
We are living in a world...
…where we deliver value & innovation to our customers.
What can
we offer
Through guidance, our PMO offering will ensure you get return on your investments and add value to your stakeholders through projects, programmes and portfolios.
Our PMO offering provides administrative support for your project management team and standardises the project-related management processes.
With our PMO offering, we ensure the existence of a single and coherent repository, which allows projects monitoring.
Our offer
Setting a PMO is an effective method of communicating project management information and encouraging company-wide procedures and tools.
PMO ENABLEMENT
CREATION OF A PMO TAILORED TO THE NEEDS OF YOUR INSTITUTION
Discovery | Assessment | Recommendation | Implementation
PMO AS A SERVICE
LEAVE THE GOVERNANCE TO US
Plan | Dependencies | Risks | Quality | Issues |Changes | Documentation | Costs
PMO Enablement adds value
Quality
Increase your overall delivery quality, helping PMs do their jobs more effectively.
Standardization
Ensure continuous improvementand optimisation.
Agility
Support multiple approaches and methodologies.
Strategy
Tool for driving your organization’s high-level strategic vision through project implementation.
Knowledge & Transparency
Keep track of all dimensions at all times.Increase your knowledge base on industries/clients anduse it to improve the way you manage your next project.
Methodology
A common mistake is to mix project with process, in methodological terms it is necessary to define the difference.
The PMO approach methodology is project-oriented and not process-oriented.
A network of interdependent activities – series of actions that come one after the other. Solves a defined problem and produces desired end results.
Repeated reliable on a regular basis.
A process is a routine, (not something new) – we can have a recipe on how to do it.
A network of interdependent activities, that solves a defined problem with desired end results.
Is something new – it is something we have never done in this way before).
We make sure your PMO is SMART
Defining SMART objectives will help the sponsor to measure success, and empower the all team.
Defining and measuring, objectives will help the sponsor to understand the value provided by a SMART PMO.
S
SPECIFIC
Specific make you goals specific and narrow for more Effective planning.
M
MEASURE
Define what evidence will prove you’re making progress and reevaluate when necessary.
A
ATTAINABLE
Make sure you can reasonably accomplish your goal within a certain timeframe.
R
RELEVANT
Your goal should align with your values anda long-term objectives.
T
TIME-BASED
Set a realistic ambitious end-dat for task prioritization and motivation.
Key differentiators
We practice what we preach - InnoWave runs an internal PMO, and our offer is put into practice in our company.
ISO 9001, ISO27001 & CMMI3 certifications granting excellence of our processes and privacy and security compliance.
InnoWave’s internal PMO tools and processes as an accelerator: Microsoft Stack, documentation templates and processes aligned with our best-in-class certifications.
We count with a team of experienced & certified Project Managers, Scrum Masters, Product Owners, Quality Managers. Knowledge and experiences are shared between our team, which can be used to leverage the value generated to our clients.
Benefits
Empower your organization to manage projects aligned with market best practices.
PMO powered risks and issues management, aligned with proper reporting, increase your projects’ efficiency, and reduce delays in your delivery.
Drive your PMs and organisation shared knowledge, guaranteeing training guidance, collaboration, and documentation.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Accelerate - Digital Platforms Application Development
Digital Platforms Application Development
We are living in a world...
…that is constantly challenging us.
What can
we offer
We provide solutions that directly address our customer’s day-to-day challenges. We are the partner that allow youto keep up with technological evolution following an agile approach.
We create customized and flexible solutions allowing youto follow your strategy.
With our expertise, we built a technological stack withpre-built modules that accelerate the go-to-market.
How We Operate
“It is not the strongest of the species that survive, nor the most intelligent, but rather the one most adaptable to change.”
– Charles Darwin
Our Approach
Stay in Control, stay abreast of all the recent technological advancements and reduce costs and headcount.
Through the agile approach, we build a technological stack with pre-built modules that accelerate your go-to-market strategy.
To reach the level of expertise needed to implement innovative solutions, our teams meticulously follow a set of skills, mindset, pipelines and best practices.
InnoWave follows Agile principles because we want to give our customers the opportunity to assess the direction of their software product throughout the development lifecycle.
The development process is broken down into sprints based on features sets. Our agile-based development process will allow you to regularly review and assess what we're building.
InnoWave is a company very concerned with its employees and their talent growth, which ensures a high confidence in delivery. Another benefit of InnoWave is the depth of its technological knowledge and its commitment to innovation, in various domains and especially in AI. InnoWave will be a very relevant partner of NOS, bringing innovative capabilities in our digital transformation projects.Henrique Zacarias / IT Director CIO Lisbon - Portugal
Benefits
Our solutions empower your organization
to be ready to the market challenges.
Optimize Costs
Cost optimizations, in our solutions we take into consideration the right technologies and tools, and the usage of efficient methodologies that optimized your investment.
Save Time
Better time-to-market, accelerate responsiveness by improving service levels with smart processes.
Innowave Expertise
CMMI3 and ISO27001 certifications granting excellence on software development and privacy and security compliance for our solutions.
Proven experience delivering significant value through Custom SW Development, Low Code and DevOps methodologies for several domains in the IT industry, with integration with core systems.
Experience in Continuous Improvement through the usage of AI, Chatbots, Predictive Maintenance, Gamification and Automation.
Multi-geography global delivery model, combining Offshore scalability with the nearshore flexibility together with local on-site staff offers a full range of staffing possibilities and solutions.
What's in it
for you?
- Take control of your application. Be proactive and not reactive.
- Reduce your cost and headcount with continuous improvement and get:
- Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
- Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
- Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
- Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
Success stories
Vodafone
VeBP Developed for Vodafone
Technologies
- Java
- Hibernate
- GWT
- Oracle DB
- Jboss AS
Challenge
Collect provisioning information from various UE countries OpCo’s to standardize customer information and address pricing enquiry.
Solution
- Ensure the standardization (business rules and validations ) of the information, as in each country the subscriptions are managed in a different way;
- Controls the integration with the central billing system alerting the business users in case of any failure;
- Integrate with existing billing system;
- Securely transfer sensitive customer data information between EU countries.
Benefits
- Automate and reduce the manual work to consolidate all the EU subscriptions in one platform;
- Start offering new products;
- Improve operational effectiveness;
- Increased the customer satisfaction by aggregation all the EU subscriptions in just one invoice;
- Reduce manual intervention;
- Reduce IT spending.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Disrupt - Digital Experiences
Digital Experiences
We are living in a world...
…where companies need to disrupt.
Our offer
How we operate
- We design and transform the customer journeys that matter through a combination of capabilities and approaches.
- We user the best practices on perceive and capture new market needs and trends.
- We help you define winning strategies by focusing on:
- Insights
- Competitive advantages
- Connect the strategy with an agile execution
Benefits
Feel recognized
For being the first mover and strengthening the customer relationships
Stay in control
Make your business more resilient and future prepared
Simplifies
Delight your customer journey
Reduces risk
Delight your customer journey
What can we offer?
Innovation Focus
Strong innovative culture fostering competitive advantage.
People empowerment stimulates freedom and creativity.
Strong industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Retail, Health & Finance industries.
Technology
Deep knowledge of Next-generation technologies.
Startup Ecosystem
Investor on startup product companies with unique business models.
How We Operate
Expertise
We are recognized by the solutions we deliver to enable better people-engagement
Gamification has proved to be a powerful motivator allowing organizations and governments to promote desirable behaviours in their employees and citizens.
IoT products have been enabling people's connections with the environment that surrounds them. From homes to offices or even supermarkets, our expertise allows you to improve the experience of your customers.
Model
We provide an exclusive channel for communicating with customers, stimulating a healthy competition around the company values and goals through gamification and IoT connected products.
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.
Salesforce
Number 1 Customer Relationship
Management tool for Small, Medium and Enterprise Businesses.
More Sales, Better Service, Greater Customer Insight
Implementation services designed based on years of experience, allow InnoWave to work around you whilst designing and developing the perfect solution.
InnoWave delivers customisation based on your business processes to drive engagement during every customer interaction.
Industry led knowledge giving you confidence in a solution fit for purpose.
What can we offer?
Implementations
As specialists in Salesforce implementations both large and small we will help you design and deliver a solution tailor made to your business requirements.
Managed Service and On Going Development
InnoWave can help with both fully outsourced Managed Service desks and SME on going development packages.
Benefits
Certified Experience
Over 70 Salesforce Certifications across global locations.
Time to Value
With extensive cloud and industry experience we reduce implementation time and cost.
Quality
Pre Defined project processes and documentation giving you peace of mind during the project.
What's in it
for you?
We offer you agility to introduce new features and evolve your offer.
Be able to Scale infrastructure based on demand.
Use Multiple Infrastructure Silos with different expertise required.
Use Cases
Commercial Lending
Investment Management
Foreign Exchange
Drop us a line
Get in touch with one of our offices so we can make a start on changing your life through innovation.